HOW WE WORK:
FOCUSED ON SERVICE
One of our greatest assets is that our sales and CSR professionals are trained in product development. When you speak to someone at First Card Packaging sales or service, you aren't speaking to an order-taker. You're speaking with a problem-solver who is ready and able to customize a solution that fits your unique needs.
Speak with our highly talented sales team
Our Creative team will review and provide you with concepts, renderings, and specs within 3 business days
Feel free to request up to 3 modifications rounds with our team
Cost estimates are sent upon design approval
When you are ready to purchase, our team will send you a confirmation email with your technical renderings for approval
Production samples will be sent upon request
Tooling will be ordered as needed
Materials will be ordered and allocated
Production will be scheduled
Quality control inspections will be performed and approved by both our production and creative teams
Your product will be carefully packed by our logistics team before being shipped out by an approved carrier
Your sales rep will provide you with a shipment tracking number at this time and will follow up to ensure you are satisfied with your end result
Skip right to step 2 and get your product faster with our quick and easy re-orders! Simply contact your sales rep with the item number of the project you want to reorder and we will be in touch with your confirmation email and shipping timeline within 2 business days.
None of our dedicated teams operate in silos, or as separate departments. When you speak to someone at First Card, be it in sales, customer service, graphic design, production, or management, you are getting in touch with every member of our team, gaining the benefit of their combined experience and know-how.
We are built on a commitment to customer satisfaction — building lasting relationships that focus on creating customers for life. As always, your success is our FIRST priority.